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Geedup Co. US

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Please reach out to our team via our help desk, and we’ll assist you in updating your details.

I no longer have access to my registered phone number/email. How can I receive my code?

THE VAULT

Christmas Shipping Cut-Off Dates

Are there any delays I should know about?

Can I expedite my shipping to meet the Christmas deadline?

What happens if I miss the cut-off date?

When will I receive tracking information?

CHRISTMAS PERIOD FAQS

Shipping Times

Do international orders incur customs and duties taxes upon checkout?

When will my order be dispatched?

How do I track my order?

My address is wrong, can I update it?

SHIPPING & DELIVERY

US Returns Address

Returns & Exchanges Policy

Returns Process

How long will my return take?

My item is faulty, what do I do?

RETURNS & EXCHANGES

Where can I find your size guide?

How do your garments fit?

SIZING

How do I unsubscribe?

ACCOUNT INFORMATION

What is Certilogo?

What is a "smart tag" and where can I find it on my item?

What is the process of product verification?

I found a product with a "smart tag", does this mean it's authentic?

CERTILOGO

How can you gain access to The Vault

How do I know I have gained access to The Vault?

What happens if I close my browser while in the Vault?

Can I buy as much as I want in The Vault?

How do I check my lifetime spending to see if I qualify for Vault access?

Can I use discount codes or store credits in The Vault?

Can I return or exchange products purchased from The Vault?

When are you restocking?

Gift cards

Missed out on high demand item

I haven't received my order confirmation!

OTHER FAQs

I no longer have access to my registered phone number/email. How can I receive my code?Updated 5 months ago